Frequently Asked Questions
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bAre there fees to use the ATMs?
Using your GECCU ATM card at GECCU ATM is free of charge. BOSVG charges a fee of $1.50.
bCan GECCU ATM cards be used to purchase items online?
Our ATM cards are NOT debit/credit cards. They can only be used at ATMs.
bCan I pay my bills through the mobile app?
Members are able to pay their Vinlec and CWSA bills via our Mobile App.
bCan someone collect my ATM card on my behalf?
New ATM cards must be collected by the member. However, if an ATM card becomes captured by GECCU or any BOSVG ATM, a member may submit a notarized letter instructing us to release his/her ATM card to a trusted individual.
bHow can I get a ATM Card?
To apply for an ATM card, you may visit the Member Services Department at any GECCU branch and speak with a representative. However, members can also submit a notarized ATM application form.
bHow can I Sign Up for Online Banking?
Members are able to sign up for our online baking in the comfort of their homes. https://bsdc.onlinecu.com/geccu/#/sign-upnnYou can use the above link to enroll for our Home banking service.nFor users enrolling for the first time. nYou can use your Account number as Login ID & Email address to sign up nnPlease note the email address used must match the email address on our system.
bHow can I Sign Up for the Mobile Banking App?
Members are able to sign up for mobile banking in the comfort of their home. Our Mobile App can be downloaded from the Apple Store or Google Play Store respectively.nFor users enrolling for the first time. You can use your Account number as the Login ID & Email address to Sign Up.nnPlease note the email address used must match the email address on our system.n
bHow do I reset my Home Banking Password?
Home Banking passwords can be reset using the “Forgot Your Password” option. It will send you a temporary password to the email address that is registered at the credit union in order to log into your account after which it will prompt you to change your password.
bHow do I reset my Mobile Banking Password?
Mobile Banking passwords can be reset using the “Forgot Your Password” option. It will send you a temporary password to log into your account after which it will prompt you to change your password.
bWhat can I do with Online Banking?
Our Home Banking platform allows for transfer of funds between GECCU accounts, Online bill payments (Vinlec & CWSA Only), Loan & Shares payment transfer, Online loan application, Change of information (Cell phone number and email address) and bank statement requests.
bWhere are GECCU ATMs located?
Our ATMs are currently located at our new location on Halifax Street opposite Digicel, Kingstown and at our old office location opposite BOSVG
Do you still have questions?
Contact us using the form below